Distance selling contract

1. Parties

1.1. Seller (Service Provider)
Company Name: …………………………………
Address: …………………………………
Phone: …………………………………
E-mail: …………………………………
MERSIS No / Tax No: …………………………………

1.2. Buyer (Consumer)
Name – Surname: …………………………………
Address: …………………………………
Phone: …………………………………
E-mail: …………………………………

2. Subject

The subject of this contract is to determine the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered electronically by the Buyer through the website ………………………, with the specifications and prices stated below.

This contract is governed by the Consumer Protection Law No. 6502 and the Distance Sales Regulation.

3. Product / Service Information

Product Name: …………………………………
Quantity: …………………………………
Unit Price: …………………………………
Shipping Fee: …………………………………
Total Amount: …………………………………

The Buyer declares that they have reviewed and accepted all product specifications, pricing, and payment terms prior to placing the order.

4. Payment and Delivery

4.1. Payment is collected securely through Shopify’s payment infrastructure.
4.2. Products are shipped within … business days, depending on stock and production time.
4.3. Delivery time depends on the shipping company and cannot be held against the Seller.
4.4. The Buyer is responsible for delays caused by providing an incorrect delivery address.

5. Right of Withdrawal

5.1. The Buyer may exercise the right of withdrawal within 14 days from the date of delivery.
5.2. A written notice must be submitted to the Seller to exercise this right.
5.3. The right of withdrawal cannot be used in the following cases:

  • Customized or personalized products (e.g., custom prints)

  • Products that have been used or cannot be resold due to damage

  • Products that cannot be returned for hygiene reasons

5.4. Shipping costs for returns under the right of withdrawal shall be ……………………… .

6. Return Process

6.1. The product must be returned with its original packaging and invoice.
6.2. Once the Seller receives the returned item, the refund will be processed within 14 days.
6.3. The refund is issued using the same payment method the Buyer used during purchase.

7. Warranty and Responsibilities

7.1. If the product is damaged during delivery, the Buyer must request a damage report/ticket from the courier at the time of delivery.
7.2. If the product is defective, the Seller provides a free replacement or refund.
7.3. The Seller is not responsible for damages caused by improper or non-intended use of the product.

8. Privacy and Data Protection

The Buyer’s personal data is processed in accordance with the applicable data protection legislation and is not shared with third parties without consent. The Seller’s Privacy Policy applies.

9. Dispute Resolution

In case of disputes, the Consumer Arbitration Committees or Consumer Courts located in the Buyer’s residence area are authorized.

10. Enforcement

The Buyer is deemed to have accepted the terms of this contract by completing the payment process. The contract is executed electronically.